By Michael Grabinski

This textbook comprises crucial tools and instruments for managers and experts. the writer doesn't limit himself to describing the clinical equipment but additionally exhibits tips on how to practice them to real-life events. The administration instruments he introduces were effectively established in the course of twenty years of expertise. some of the equipment are defined and analysed intimately, and plenty of examples illustrate their software. hence, the textbook offers a primary and accomplished perception into the perform of profitable administration. it truly is basically established and offers crucial in-depth wisdom for college students in addition to for managers and experts.

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Additional resources for Management Methods and Tools: Practical Know-how for Students, Managers, and Consultants

Example text

The only reasonable way is to measure the “as is” value candidly. One must stress to those involved that the idea of controlling is to improve performance rather than to entrap and punish those responsible for it. Comparing “as is” with “to be” (the second step in Fig. 4-1) is normally referred to as reporting. Quite often, this is the core activity of a controlling department. The simplest form of report is a table with two columns containing the “as is” and “to be” values. Of course, more elaborate forms are usually created.

Some people go a step further by saying that BSC is of no use because it is essentially impossible to make the system work in reality, and some even consider it a money machine invented by big consultancies. However, BSC is far from being a gimmick. As 46 An example of BSC stated earlier, it is the only reasonable way to find proper controlling variables. Instead of introducing BSC to the entire company, it may also be considered in micro versions. For example, the head of a department of 100 people has to think quite often about goals and measures for his or her subordinates.

In reality, this activity is rarely performed by the department head. It is either not done at all or it is carried out by the controlling department. In either such case, the controlling will be a futile exercise. In the first case, the reason is obvious. In the second case, this is true because the controlling department cannot possibly have expertise about each and every department’s daily business. The fourth and last step shown in Fig. 4-1 is in some sense the most important. Without it, nothing will change, and that nullifies the reason for controlling in the first place (which was to improve performance).

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