By Irma Graafland-Essers
This examine addresses the demand-side of e-government - not just utilization - but additionally perceptions and limitations to utlization that experience now not been handled formerly. signs to degree reputation and adoption of e-government have been used to shape surveys which have been then piloted between member states.
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Extra info for Benchmarking E-Government in Europe and the U.S.
1. Do you prefer the Internet for these government services? 1. Do you prefer the Internet for these government services? yes yes 2. Are these services available by Internet? yes 2. Are these services available by Internet? 3. Have you accessed these government services at all? yes yes 3. Have you accessed these government services by Internet? 4. Have you accessed these government services by Internet? Figure 25: The questions used in the survey (left) and a more useful set of questions (right).
This is shown in Figure 8. The number of respondents with access to the e-government service is shown for each case along with the percentage of respondents who used it, those who did not and those who were not sure of having used it. It is interesting to note that of those people who prefer to use Internet and have access to those services online, fewer than 50% really uses those online services. Only the online service for searching books online achieves a percentage of more than 50%. 29 Benchmarking e-Government Online usage of government services (base: regular internet users preferring to use Internet for interacting with government and with access to those electronic government services) yes no don't know 100 90 80 70 60 50 40 30 20 10 0 library book search job search income tax declaration personal documents change of address car registration declaration to the police N=2082 N=1938 N=915 N=423 N=854 N=418 N=153 Figure 8: Use of online government services.
Additional knowledge gained from the survey of citizens shows that longer online usage, defined as the time span since respondents began using any online service, correlates with greater preference for e-government. Although this result is not surprising, it has not been confirmed previously. Similarly, the level of usage of Internet during a typical week tends to correlate with the preference for e-government. Again, this is not surprising, but has not been reported previously. Finally, differences in household incomes and social grades do not really make a difference in their preferences; it is more the type of service that determines the preference for Internet or the traditional way Compared to citizens, businesses do not appear to be embracing e-government, although a direct comparison cannot be made between the two surveys.
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